Introduction of Victim/Witness Support Services Project

What is the project about?

 Witness Support Offices established in District Court and Prosecutor's Office in East Sarajevo. These standards will be maintained throughout the country.
Witness Support Offices established in District Court and Prosecutor's Office in East Sarajevo. These standards will be maintained throughout the country.

In the period 1992-1995, Bosnia and Herzegovina (BiH) was the site of a large-scale armed conflict characterised by systematic and widespread violations of international humanitarian law resulting in the loss of an estimated 100,000 lives. Facing the events from the recent past, especially by combating impunity for war crimes, is recognised as one of the basic preconditions for reconciliation and progress, both internally and externally, for the development of BiH into a democratic and stable country.

In this respect, the absence of equality of citizens before the law and the lack of institutional capacities to support and protect victims and witnesses at all judicial levels from intimidation and re-victimisation is of particular concern.

To date, the Court of BiH has deferred over 300 war crimes cases to cantonal/district courts and prosecutors’ offices for processing, even though these judicial institutions seriously lack the necessary infrastructural and professional resources to respond to the needs of victims and witnesses appearing in these cases.

Given the high priority that BiH citizens place on criminal justice and the precarious, potentially conflictive, situation that perpetrators and victims face by living in the same local communities, it is of crucial importance that the capacities of local criminal justice institutions be strengthened, so they can process war crimes effectively and be seen as impartial in delivering justice.

What we do?

With its national partners, the project is working towards laying the foundation for integrated and sustainable witness support and protection mechanisms in district/cantonal judicial institutions, including:

  • The reconstruction of cantonal and district courts and prosecutors’ offices to create witness support offices with separate waiting rooms for victims/witnesses;
  • Training, recruitment and employment of witness support officers (psychologists/social workers) to provide psychological, emotional and administrative support to witnesses in criminal proceedings, including war crimes, sexual violence, domestic violence, etc.;
  • Professional development of judges and prosecutors on how to work with witness support offices in a manner that best corresponds to the needs of victims/witnesses;
  • The development of uniform procedures for witness support offices that ensure an equal approach in the provision of support services countrywide;
    Informing victims and witnesses of their rights and obligations with regard to participation in criminal proceedings;
  • Encouraging the creation of networks of all governmental and non-governmental witness support providers as part of a referral mechanism;
  • Incorporating established witness offices into the internal structures of courts and prosecutors’ offices and ensuring their sustainability through cantonal/entity financing.

What have we accomplished so far?



  Witness Support Offices established in District Court and Prosecutor's Office in East Sarajevo. These standards will be maintained throughout the country.
Witness Support Offices established in District Court and Prosecutor's Office in East Sarajevo. These standards will be maintained throughout the country.
  • Establishment of six integrated witness support offices at the cantonal/district courts and prosecutors’ offices in Sarajevo, Banja Luka and Istočno Sarajevo, with full infrastructural and professional capacities to support the most vulnerable victims and witnesses appearing in a variety of criminal cases;
  • Over 650 victims and witnesses in 384 criminal cases received support from witness support offices through almost 2,000 interventions.  Almost 50% were children or juveniles appearing as victims and witnesses;
  • Standardised procedures for witness support offices that ensure both equal treatment and approach in the provision of witness support services at all judicial levels;
  • The professional capacities of judges and prosecutors in the field of witness support strengthened and the efficiency of criminal proceedings positively effected as a result;
  • Responding to the vast range of victims’ and witnesses’ needs and their referral to other governmental and non-governmental institutions for long-term treatment and help has improved the perception of judicial institutions by the general public.

Continued action

  1. Establishment of witness support offices at remaining cantonal/district prosecutors’ offices in BiH that lack such mechanisms;
  2. Co-ordinated approach to the provision of witness support services in the investigation phase for traumatised witnesses between law enforcement agencies and prosecutors’ offices;
  3. Comprehensive approach to the provision of witness support services that include referral mechanisms and the co-ordination of the roles of out-of-court service providers.

Who finances it?

Donor name Amount contributed per year
  2013
US Government $191,600
  2012
US Government $193,200
UNDP $36,380
  2011
UNDP $100,000
  2009
AECID (Spain) $726,744.19
Government of Japan $45,792.00
UNDP $22,900.00
  2008
AECID (Spain) $278,551.53

Delivery in previous fiscal year

Dec 2012 $194,770.35
Dec 2011 $367,277.84
Dec 2010 $413,907.15

Geographic coverage

Project Overview
Status:
Active
Project start date:
9/1/2012
Estimated end date:
2/28/2014
Geographic coverage:
Una-Sana and Central Bosnia cantons
Focus Area:
Justice and Security
Programme manager:
Amela Ćosović-Medić
Partners:
BiH Ministry of Justice, FBiH Ministry of Justice , RS Ministry of Justice, Designated Cantonal Ministries of Justice, BiH High Judicial and Prosecutorial Council, BiH Court and Prosecutor’s Office, Centre for Judicial and Prosecutorial Training (FBiH and RS), District Courts and Prosecutors’ Offices
Related Publication
Capacity Needs Assessment for Enhancing Provision of Victim/Witness support During the Pre-investigative Stage of Criminal Proceedings in BiH

UNDP has developed this study in order to assess the condition that exists in the provision of victim/witness support during the pre-investigative stage of criminal proceedings in BiH.

Related Documents
  • Project Document - Introduction of Victim/Witness Support Services Project English | BHS
  • IVWSS Una-Sana and Central Bosnia Cantons 2012-2013 English
  • IVWSS Mostar and Brčko 2013-2014 English